SkyNet Aviation Privacy Policy

Last updated: 15/09/2026

SkyNet Aviation (“SkyNet,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information of visitors to our website at www.skynetaero.com (the “Site”). This Privacy Policy explains what information we collect, how we use and share it, and the choices and rights available to you.

This policy applies to our marketing website only. It does not cover data collected through the REACH NG platform or other client-facing products, which are governed by separate agreements and, where applicable, a separate platform privacy notice.

1. Who We Are

SkyNet Aviation provides day-of-operations software (REACH NG) and Operations Control Centre (OCC) design, build, and training services to airlines and operators worldwide.

Contact details: SkyNet Satellite Communications PTY LTD ABN 20 101 529 702 PO BOX 3289 Newmarket Qld, Australia [email protected] 07 3860 5511

If we act as a “controller” of your personal data under GDPR, or a “business” under the CCPA, that role is described in the relevant sections below.

2. Information We Collect

We may collect the following categories of information when you visit or interact with the Site:

• Contact and enquiry information: name, job title, company/airline, email address, phone number, and any message content you submit through contact or demo request forms.
• Marketing preferences: subscription status, campaign engagement (opens, clicks), and communication preferences, managed through our marketing platform (HubSpot).
• Technical and usage information: IP address, browser type, device information, pages viewed, referring URLs, and time spent on pages, collected automatically via cookies and analytics tools.
• Cookie and tracking data: see Section 5 (Cookies and Tracking) below.

We do not knowingly collect sensitive information (such as health, financial account, or government ID data) through the Site, and we ask that you not submit such information through our forms.

3. How We Use Your Information

We use the information we collect to:

• Respond to enquiries and demo requests
• Provide information about REACH NG, OCC services, and related updates
• Send marketing communications, where you have consented or as otherwise permitted by law (you may opt out at any time)
• Understand how visitors use the Site and improve its content and performance
• Maintain the security and proper functioning of the Site
• Comply with legal obligations and enforce our terms

Legal bases (GDPR): where GDPR applies, we rely on consent (e.g. marketing emails, non-essential cookies), legitimate interests (e.g. website analytics, responding to enquiries), and legal obligation, as applicable.

4. How We Share Your Information

We do not sell your personal information. We may share information with:

• Service providers who support our operations, including HubSpot (marketing automation and email), analytics providers (e.g. Google Analytics), hosting providers, and IT support vendors, under contractual confidentiality and data protection obligations
• Professional advisers (legal, accounting) where necessary
• Regulators or authorities, where required by law
• A successor entity, in the event of a merger, acquisition, or sale of assets, subject to equivalent privacy protections

Some of these providers may process data outside your home country. Where we transfer personal data out of Australia, we rely on appropriate safeguards such as Standard Contractual Clauses.

5. Cookies and Tracking

The Site uses cookies and similar technologies, including:

• Essential cookies – required for the Site to function
• Analytics cookies – help us understand visitor behaviour (e.g. Google Analytics)
• Marketing/functional cookies – used by HubSpot to track form submissions, email engagement, and campaign attribution

On your first visit, you will be shown a cookie banner allowing you to accept or manage non-essential cookies. You can also control cookies through your browser settings, though disabling some cookies may affect Site functionality.

6. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy, including to maintain business relationships, comply with legal, accounting, or reporting obligations, and resolve disputes. Marketing contact data is retained until you unsubscribe or request deletion, subject to legal requirements.

7. Your Rights

If you are in Australia

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. You may request access to, or correction of, your personal information by contacting us using the details in Section 1. If you believe we have breached the APPs, you may lodge a complaint with us, or with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

If you are in the EEA or UK (GDPR)

You have the right to: access your personal data; request correction or deletion; restrict or object to processing; request data portability; and withdraw consent at any time (without affecting prior lawful processing). You also have the right to lodge a complaint with your local data protection authority.

If you are a California resident (CCPA/CPRA)

You have the right to: know what personal information we collect, use, and disclose; request deletion of your personal information; correct inaccurate information; and opt out of the “sale” or “sharing” of personal information (we do not sell personal information). We will not discriminate against you for exercising these rights.

To exercise any of these rights, contact us using the details in Section 1. We may need to verify your identity before processing a request.

8. Data Security

We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Third-Party Links

The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:

SkyNet Satellite Communications PTY LTD

PO Box 3289 Newmarket QLD, Australia 07 3860 5511