This quiz is a free interactive tool that calculates your airline's Operational Control Centre's overall score based on a variety of different categories. This benchmark will give you a better understanding of your OCC across nine categories, including:
🔹 Technology & Infrastructure
🔹 Communication
🔹 Operational Control
🔹 Training
🔹 Safety Management
🔹 Cost Management
🔹 Analytics & Continuous Improvement
🔹 Incident Management
🔹 Overall Satisfaction in the OCC
When you’re ready to get started, click below...
Firstly, may I start with some of your details?
Next, I'll just collect details about the size of your operation to set some baselines.
What is your fleet size?
And what aircraft types do you have?
(select all that apply)
Please choose at least one.
Approximately how many flights per day to you operate?
Next, how many OCC staff do you operate with?
What are your areas of operation?
(select all that apply)
Please choose at least one.
And finally, please select the software platform/s you use in your OCC:
(select all that apply)
Please choose at least one.
Technology & Infrastructure · 1 of 9
How satisfied are you with the overall use of technology in your OCC?
Technology & Infrastructure · 1 of 9
How many manual processes (e.g. spreadsheets, paper copy) are in use in your OCC?
Technology & Infrastructure · 1 of 9
How many of the software applications in your OCC are integrated with one another?
Technology & Infrastructure · 1 of 9
When was the last time a technology review was conducted in your OCC?
Communication · 2 of 9
How would you rate the Communication Effectiveness within your OCC?
Communication · 2 of 9
How would you rate the Communication Effectiveness outside your OCC?
Communication · 2 of 9
You can quickly and effectively send and receive communications to aircraft under supervision.
Communication · 2 of 9
How many methods does your OCC employ to communicate with aircraft and crew?
(select all that apply)
Please choose at least one.
Operational Control · 3 of 9
Let's get into Operational Control in your OCC...
How would you say the responsibility for operational control is defined.
Operational Control · 3 of 9
To what extent do you feel confident in your OCC decision-making processes?
Operational Control · 3 of 9
How effectively do your OCC procedures adapt to changing operational conditions?
Operational Control · 3 of 9
And lastly for this section, how effective is the method for handover of operational control between personnel in your OCC?
Training · 4 of 9
Would you say the training program(s) in your OCC are comprehensive and relevant?
Training · 4 of 9
A Training Needs Analysis (TNA) is conducted regularly to inform changes to the training programs.
Training · 4 of 9
Regular competency checks are carried out in your OCC, supported by a rigorous audit program.
Training · 4 of 9
Training in your OCC keeps up with industry trends and technologies.
Safety Management · 5 of 9
The Safety Management System in your OCC is well-known and understood by all operational personnel.
Safety Management · 5 of 9
The safety reporting system in my OCC is easy to use and well-monitored.
Safety Management · 5 of 9
Safety is a top priority in your OCC.
Safety Management · 5 of 9
How well does your OCC integrate safety practices into day-to-day operations?
Cost Management · 6 of 9
You believe resources are efficiently allocated in your OCC.
Cost Management · 6 of 9
Your OCC manages costs effectively.
Cost Management · 6 of 9
Your OCC is aware of how much each unit of delay costs, on average.
(e.g. minute, hour, flight, etc.)
Cost Management · 6 of 9
Cost-effectiveness is a consideration when managing disruption in your OCC.
Analytics & Continuous Improvement · 7 of 9
Your OCC uses comprehensive analytics tools to undertake continuous improvement processes.
Analytics & Continuous Improvement · 7 of 9
Continuous Improvement is a priority in your OCC.
Analytics & Continuous Improvement · 7 of 9
All areas of your OCC contribute data to the analytics platform.
Analytics & Continuous Improvement · 7 of 9
Your OCC employs data dashboards to leverage data for operational enhancements.
Incident Management · 8 of 9
There is a comprehensive incident management procedure in my OCC
Incident Management · 8 of 9
Post-event analysis is always undertaken in order to determine areas for improvement.
Incident Management · 8 of 9
Incident management exercises are routinely undertaken to ensure OCC resilience.
Incident Management · 8 of 9
OCC staff have access to a well-publicised Lessons Learned knowledge centre regarding incidents.
Overall Satisfaction · 9 of 9
I am satisfied with the day-to-day operations in my OCC
Overall Satisfaction · 9 of 9
I feel that my OCC is operating at peak performance.
Overall Satisfaction · 9 of 9
My OCC is a positive work environment.
Overall Satisfaction · 9 of 9
I am confident that I could identify areas for improvement in my OCC.
That's everything, .
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